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Policies
Mandecars Refund Policy
Our services
We supply online sourcing and delivery Services.
Read instructions
Please carefully read and follow all instructions that come with our services. For example, any documents that help you use our services. Please also read our website for tips on using our services.
Cooling-off period
If you order your Service us via our Online Shop and agreed to our terms of service, you may be entitled to cancel your order within seven days, without reason or penalty. This is only applicable if you are a natural person –- in other words, a human being. You must also be the end-user of the service. The transaction must be be made via our Online-Shop, email to us, or SMS to us.
Our warranty
We warrant that we will provide all our services as soon as reasonably possible after you have informed us that you would like us to begin providing the services.
Refund of services in terms of the cooling-off period
The right to cancel does not apply to any services where you have given us your permission to provide them to you within seven days of accepting your order.
Pre-payment
If the right to cancel does apply and you have prepaid the price of the services, we will refund you the price of the services within 30 days of the date on which you cancelled the order.
Services
An unsatisfactory service is one that was not provided in a way or was not of a level of quality that an average person would expect of that type of service.
Statutory compensation
We will refund the price of any unsatisfactory service that you submit a successful claim for. Refund claims must follow our refunds procedure below.
Choice of compensation
Any customer that is also a consumer under the law may decide whether we should either:
- provide them with additional services to remedy the unsatisfactory service
- or refund them for unsatisfactory service
We will decide how to compensate any of our other customers.
Warranty on remedies
We warrant that we will provide all additional services to remedy unsatisfactory services as soon as reasonably possible after you chose for us to, or we decide to remedy any unsatisfactory service.
Procedure for refunds from other service providers
Customers of other service providers (such as downstream service providers who pass on our services to other customers) must submit claims for unsatisfactory services directly to that service provider. Customers must use the correct refund procedure. Please call the customer services department of the relevant service provider for details of their refund procedures.
Delays in providing services
We will diligently try to provide the services as agreed. But, there may be delays which are not our fault that prevent us from providing the services. We will notify you of any delays caused by reasons beyond our control.
Place date and time for providing services
Except for when the services are provided over the Internet, we will only provide you with the services at the place and at the date and time agreed to between us. If we are unable to provide the services to you at the place, date and time as agreed for any reason, we will contact you and agree a new place, date and time to provide the services to you.
Assignment of the services
We may assign our rights and duties under the agreement, including our duty to provide the services to you, to any successor or purchaser of our business or some of our assets. Any successor or purchaser will provide alternative services similar to ours that are reasonably accessible to you.
Our refunds procedure
Our refunds procedure is as follows:
- download a refund claim form from our website at https://www.mandecars.com/ or ask our customer services department (details below) to fax, post or email the form to you
- fill in the form with your contact details, date and place of purchase, and how and why you believe the services were unsatisfactory.
- email, fax, post or deliver the refund claim form to customer services (customer services should contact you with a refund claim number within 24 hours of receipt, otherwise you must contact them to get the number)
- our customer services department may tell you that they do not believe you have a claim (in this case, we may refuse to pay a refund)
- we will notify you once we have received the refund claim form associated with your claim and we will then investigate as soon as reasonably possible whether the services we provided you were unsatisfactory (we will create a report whether we believe the services were of a level of quality that an average person would expect of that type of service or not)
- if the services were cancelled too late or our report says that we believe the services were of a level of quality that an average person would expect of that type of service, then we will inform you that we are unfortunately unable to remedy or refund the service (we will send you the written report)
- if our report says that we believe the services were not of a level of quality that an average person would expect of that type of service, then we will contact you and inform you of the next steps
Dispute resolution
If we do not accept that we provided an unsatisfactory service, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombudsman or other dispute resolution body or take legal action. The dispute resolution procedures under the law do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.
Our customer services department contact details
Our customers can contact our service department as follows:
Phone number: +223 83 54 87 65
Email address: customercare@Mandecars.com
Postal address: Mandecars Rue 237, Bamako, Mali
Office hours (Team in the Office): 08:00 to 17:00
24/7 Support: Call +4915158004263
Customer queries and complaints
We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our services, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our services.
Company Legal Notice
Company Information:
Dixpamo GmbH
Reg Office: Erdingermos Strasse 5a, 85445 Oberding, Germany
Reg. Company Number: 2023/0078521/08
VAT Reg. No. DE25148312
Finance Information:
We work with several carefully selected credit providers who may be able to offer you finance for your purchase
Mandecars Disclaimer
Mandecars and it owner company reserves the right to alter any details of specifications and equipment without notice. Details of specifications and equipment are also subject to change to suit local conditions and requirements. No guarantee is given regarding the accuracy of information in this site. Vehicles pictured and specifications detailed in this site may vary from models and equipment available in your area. Vehicle body and trim colors might differ slightly from the pictures in this site.
Prices listed in the site are recommended retail selling prices, in your local currency, including VAT. By law, these prices are not enforceable.
Complaints procedure
If you believe that we sent you unsolicited communications or that an unauthorized party gained access to your personal information via our system, please send an email to complaints@mandecars.com
Include the following in your email:
- Your name and surname.
- Proof of identity in the form of either a copy of your ID, driver’s license, or passport.
- The email address and/or contact number that received the unwanted communication.
- The date/s and time/s that the email address and/or contact number received the communication.
- The actual communication, if possible, be it email or SMS. If you can’t include it, please give us some indication regarding the contents of the communications to help us identify it, even a screenshot will be helpful.
- An indication of what you would like us to do with your personal information going forward. We can permanently delete all of it from our database, or we can unsubscribe you from communication that is not related to adverts you might have placed on our Online-Shop (Mandecars.com).
- For a possible data breach: If you suspect an unauthorized party gained access to your personal information through our Online-Shop (Mandecars.com) and used it to send unconsented communication, please include the sender’s information and the unsolicited material as an attachment.
- If you are registered with our Online-Shop (Mandecars.com), please indicate whether you would like us to delete your account or assist you in managing your preferences.
HELP & SUPPORT
- E-mail-Support: support@mandecars.com
- Contact-Form
- FAQ’s
- Track your order
Call us: +49 151 58004263
Monday – Friday
8.00 – 17.00 Hours
100% SATISFACTION
- Fast Delivery
- 24/7 Support
- Secure Payment
- Bank Guarantee as payment
DIRECT CONTACT
Mandecars is a member of the Dixpamo GmbH Group
Contact:
Dixpamo GmbH
Erdingermoos Str. 5a
85445 Oberding
Germany
Erdingermoos Str. 5a
85445 Oberding
Germany